Perspectives on Industry Trends and Technologies

Jackie Kahle

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Top Stories by Jackie Kahle

New research commissioned by CA Technologies and conducted by Vanson Bourne shows the role of IT is changing -- and not to benefit IT leaders in many cases. The survey of 1,300 senior IT leaders worldwide revealed 39% of respondents now see IT as a service broker or consultant to the line of business rather than a full-service provider of all IT services; and 35% of IT spending is occurring outside of the IT department today - and that number is expected to grow to 44% in three years. Other disturbing findings show that just 11% see the role of IT as a developer of new, innovative services and only 14% consider IT as a driver of new business initiatives. One of the key takeaways I see in the research results is that the whole notion that IT is responsible for governing the pace of change has been irrevocably broken. Arguably, that was one of the things that IT did i... (more)

The Digital Application Economy By @JackieKahle | @ThingsExpo [#IoT]

Healthcare's Ultimate Makeover by the Digital Application Economy After making a doctor’s appointment via your mobile device, you receive a calendar invite. The day of your appointment, you get a reminder with the doctor’s location and contact information. As you enter the doctor’s exam room, the medical team is equipped with the latest tablet containing your medical history – he or she makes real time updates to your medical file. At the end of your visit, you receive an electronic prescription to your preferred pharmacy and can schedule your next appointment. Instantly, you get... (more)

Best Practices for DevOps Success By @JackieKahle | @DevOpsSummit [#DevOps]

Four Best Practices for DevOps Success Much of what is written about DevOps focuses on the development team and on making things faster. And the ops team is thinking, "Whoa, slow down! We need to ensure there's quality, so going fast with poor quality doesn't help." So dev and ops are immediately at odds with each other, because their goals are different. You want to center all teams around the common objective of having a predictable and reliable customer experience. That's just not a coding issue. There is a difference between quality of code and quality of experience, and wh... (more)

Why Customers are Unhappy with Your Mobile Apps

How quickly do things change in the world of mobility? Just last year, CA Technologies conducted a worldwide survey that told an entirely different story from the one we are hearing today. 2013’s Enterprise Mobility – It’s All About the Apps was a call to action for enterprise IT to keep up with customers mobility demands and employee’s desire for BYOD. If last year was about keeping up with customers’ mobile application demands, this year that issue has all but disappeared. Our 2014 survey respondents released an average of six customer-facing apps last year, and 71 percent of ... (more)

BYOID Exposes the “Digital Divide” Between IT and the Business

A growing number of websites allow visitors to log in using a digital identity from a trusted 3rd party -- like Facebook, Microsoft, PayPal, or Google. The fancy term for this is "federated identity," but most people call it Bring Your Own Identity, or BYOID. In today's application economy, organizations need to securely deliver new apps to grow their business quickly. This can increase IT risks, which puts a premium on an organization's ability to simplify the user experience without sacrificing security. Using an existing digital or social identity issued by a trusted third pa... (more)